Everything You Need to Deliver Exceptional Support
Powerful features designed to streamline workflows, delight customers, and scale your support operations.
Intelligent Automation
Let AI handle the repetitive work so your team can focus on complex issues
Smart Auto-Reply
AI generates contextual responses based on ticket content and knowledge base articles.
Auto-Categorization
Automatically categorize and tag incoming tickets based on content analysis.
Priority Detection
AI analyzes urgency and importance to automatically set ticket priorities.
Sentiment Analysis
Detect customer emotions and escalate frustrated customers automatically.
Smart Routing
Route tickets to the right team member based on skills, workload, and availability.
Suggested Responses
Get AI-powered response suggestions from similar resolved tickets.
Powerful Ticket Management
Everything you need to organize, track, and resolve customer issues efficiently
Unified Inbox
Manage all channels (email, chat, social) from one unified interface.
Collision Detection
Prevent duplicate responses with real-time agent collision detection.
File Attachments
Support for images, documents, videos with smart preview and storage.
SLA Management
Set and track service level agreements with automated escalations.
Custom Fields
Add unlimited custom fields to capture specific information you need.
Macros & Shortcuts
Create saved responses and automation macros for common actions.
Knowledge Base & Help Center
Empower customers to find answers on their own
Article Editor
Rich text editor with media support
Smart Search
AI-powered search with auto-suggestions
Categories
Organize with nested categories
Multi-Language
Support for 40+ languages
Analytics & Reporting
Make data-driven decisions with comprehensive analytics
Real-Time Dashboards
Live metrics on ticket volume, response times, and resolution rates.
Team Performance
Track individual and team productivity, response quality, and workload.
CSAT Scores
Measure customer satisfaction with automated surveys and NPS tracking.
50+ Integrations
Connect with the tools you already use
+ 44 more integrations including Zapier, Shopify, WordPress, and more
Enterprise-Grade Security
Your data is protected with industry-leading security measures
SSL Encryption
256-bit SSL encryption for all data
2FA
Two-factor authentication
GDPR Ready
Fully compliant with GDPR
Daily Backups
Automatic daily backups
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