Frequently Asked Questions

Agent14 Pro is an AI-powered multi-tenant help desk software that helps companies deliver exceptional customer support. It includes features like smart ticket routing, AI auto-replies, knowledge base, analytics, and 50+ integrations.

Agent14 Pro is perfect for businesses of all sizes - from startups to enterprises. Whether you have a small support team or manage support for multiple companies, our platform scales with your needs.

No! Agent14 Pro is designed to be user-friendly. You can set up your entire help desk in minutes without any technical knowledge. We also provide comprehensive documentation and 24/7 support.

We offer flexible pricing starting at $29/month for our Starter plan. We also have Professional ($79/month), Business ($149/month), and custom Enterprise plans. Visit our pricing page for detailed information.

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate the charges accordingly.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers for Enterprise customers.

Yes! Save up to 20% when you choose annual billing instead of monthly. Contact sales for enterprise pricing options.

Yes! Our AI can automatically categorize tickets, detect priority, suggest responses, and even send automated replies based on your knowledge base and previous interactions.

Absolutely! We integrate with 50+ popular tools including Slack, Email (SMTP/IMAP), Google Workspace, Microsoft 365, Salesforce, Stripe, PayPal, Zapier, and more.

Yes! We offer native mobile apps for both iOS and Android, so you can manage support tickets on the go.

Yes! You can customize colors, logos, domains, and email templates to match your brand identity completely.

Absolutely! We use 256-bit SSL encryption, regular security audits, daily backups, and industry-standard security practices. All data is stored in secure, SOC 2 compliant data centers.

Yes, we are fully GDPR compliant. We provide data processing agreements (DPA), right to deletion, data export, and all necessary compliance features.

Data is stored in secure AWS data centers. Enterprise customers can choose their preferred region (US, EU, or Asia-Pacific).

Yes! Two-factor authentication (2FA) is available on all plans to add an extra layer of security to your account.

We offer 24/7 support via email and chat for all customers. Enterprise customers also get dedicated account managers and priority phone support.

Yes! We provide comprehensive documentation, video tutorials, webinars, and live onboarding sessions for Enterprise customers.

We aim to respond to all support requests within 2 hours (even faster for Enterprise customers). Most issues are resolved within 24 hours.

Yes! We provide migration tools and assistance for importing tickets, customers, and knowledge base articles from popular platforms like Zendesk, Freshdesk, Help Scout, and more.

Most customers are up and running in under 10 minutes! Basic setup takes just 5 minutes, and you can start receiving tickets immediately.

Yes! All Enterprise customers get dedicated migration assistance. We handle the entire process to ensure a smooth transition.